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30 March 2012 @ 01:52 pm
I realise that people working the phones for companies often use a caller's name frequently to put them at ease/seem attentive/personalise a call/whatever else, but when a caller very much dislikes being called by zir legal name and tends to feel a bit ill when it happens...

Well, it makes such conversations a bit unpleasant.

Next time I do something like this I am going to make sure to start with "please call me [Nickname] or Kiwi".

But at least the hold music isn't too bad. Much better than some of the insurance companies I spent hours calling back in '08.